However, given what they are offering for the Omnisphere v2 upgrade and what it will cost me, I'm simply not interested unless they sweeten the deal. I own Omnisphere, Trillian and Stylus RMX, so quite clearly I think highly of their products. That's probably because we're different people. send you a survey/questionnaire of "What features would you like to see in Omnisphere v2?", perhaps? I think it's rather odd that you will not update or upgrade your software because the company does not have an online forum or presents. What discussions between Spectrasonics and its customer base are you aware of? Through what means have they held these discussions? Did they e.g. How do you know Spectrasonics is listening to its customers? Which customers? How many? I don't see how you can reach that conclusion based on the fact that they've produced a product upgrade that you think highly of. you really are missing out on not updating to Omni 2 - it's a fabulous upgrade and the latest patch just goes to show that Specs does listen and update to benefit customers. That's a very positive thing, for both the customers and the company. being bombarded with scores of individual emails and most importantly, it showed how the company responds to the type of request which is desired by many of its customers. The forum served several important roles in this situation it allowed individuals to judge the wishes of the customer base as a whole, it served as a place where those wishes could be collated, it allowed Presonus to garner the interest of its customer base in a manner which is much more efficient than e.g. A lot of people asked for a PDF version to be produced. when Presonus brought out Studio One v3, the manual was initially only available from within the application, in a weird hypertext-ish incarnation. Nothing was mentioned about printing anything, where are you getting that from? A lot of people like to be able to read manuals offline and outside of the associated application. easier updating, centralized customer service and less printing of materials. MachineClaw Sorry but it is actually an industry standard. How hard is it to make the most up to date PDF available for download at all times? It's harder to read, I can't save bookmarks or highlight regions. An online HTML manual is not acceptable in the slightest. I fail to see how that's "industry standard" when 99% of the software I own comes with a manual in PDF format. Nobody's talking about the lack of a physical manual, it's the lack of a PDF manual. I can and have knocked companies for bad business practices but Spectrasonics not having a forum or a PDF manual - come on, come up with something better to rant about. Propellerhead dumped their entire online user forums for Reason and all other products, company is still going strong, products work just fine and online documentation is updated regularly. MS no longer has manuals, many other software companies don't either. I think it's rather odd that you will not update or upgrade your software because the company does not have an online forum or presents. You really are missing out on not updating to Omni 2 - it's a fabulous upgrade and the latest patch just goes to show that Specs does listen and update to benefit customers. Sorry but it is actually an industry standard. There is, really, no excuse other than slackness. So you can "keep it up to date" (implicitly: "only if we support one, online version")? What about if you have a simple script which automatically runs whenever you update the online html version which then creates the pdf version from the html scripts and updates the webpage with the necessary link? My word that would take all of 2-3 lines of javascript or php. You can check out the Reference Guide HERE." As a software engineer I have to say that is an incredibly weak sauce reason. The integrated Reference Guide is searchable and we can keep it up to date with the software releases. From the mouth of the horse in question: " Does Trilian include a manual?Īll our instruments include a comprehensive online Reference Guide, which is accessible directly through the plug-in. I'm not saying that they are not very responsive and helpful if you write to them directly, because they are, but that is not a very sustainable or satisfying means to discuss their instruments and find out more about them. That there is no means for users to learn and share together concerning such a huge and complex instrument is, in my eyes, unacceptable. One reason why I'll never upgrade to Omnisphere v2 is the complete and utter lack of an online forum. Just the online manual (link as above) and the one built into the plugin itself (which might be the same thing.?) Spectrasonics make amazing instruments but their customer/community support is frankly non-existent.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |